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Cancellation and Refund Policy

 

1. Introduction

 

1.1. This Cancellation and Refund Policy ("Policy") outlines the terms and conditions under which cancellations and refunds are processed for events organized by "Tales of City." Please read this Policy carefully to understand your rights and obligations.

 

2. Cancellation by Participants

 

2.1. Participants may cancel their participation in an event by notifying "Tales of City" through the prescribed mode of communication, as mentioned on our platform or website.

 

3. Refunds

 

3.1. Refund Window: Refunds are available if a cancellation is made more than 72 hours before the scheduled event date. No refunds will be issued for cancellations made within 72 hours of the event date.

 

3.2. Deductions: Refunds processed will have payment gateway charges and service fees deducted. The exact amount will depend on the terms set by our payment service provider and the fees mentioned at the time of the booking.

 

3.3. Processing Time: Once a refund request is approved, it may take up to 7-10 business days for the refunded amount to reflect in your account. The exact duration is dependent on the policies of the respective banks or payment providers involved.

 

4. Event Changes or Cancellations by Organizers

 

4.1. Event Modifications: "Tales of City" reserves the right to make changes to the events, including changes in dates, venues, or schedules. Participants will be informed of such changes as soon as reasonably possible.

 

4.2. Event Cancellations: In the unlikely event that "Tales of City" has to cancel an event, participants will be offered a full refund or an option to reschedule to another event date, subject to availability.

 

4.3. Exclusions: "Tales of City" shall not be responsible for any other expenses incurred by participants, including but not limited to travel and accommodation expenses.

 

5. Dispute Resolution

 

5.1. If there's any dispute regarding the refund amount or the terms of this Policy, participants are encouraged to reach out to our customer support team. We aim to resolve disputes amicably. However, if a solution isn't reached, the matter will be settled as per the governing law and jurisdiction mentioned in our "Terms of Use."

 

6. Changes to this Policy

 

6.1. "Tales of City" reserves the right to modify this Policy at any time. Any changes made will be communicated through our official platforms, and continued participation in our events will be deemed as acceptance of the modified terms.

 

7. Contact Us

 

7.1. For any queries, concerns, or clarifications related to this Cancellation and Refund Policy, please reach out to our customer support team or contact us directly at the contact details provided on our platform.

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