PRIVACY POLICY
At Tales of City Experience Private Limited, we deeply value the trust and confidentiality of our clients. Your personal information is collected and used solely to facilitate a smooth and professional online order and booking process. Our primary goal is to understand your needs and provide a tailored experience. We are committed to safeguarding your privacy and ensuring your data is handled responsibly.
Information Collection and Usage
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Personal Information: When you make a reservation, booking, or enquiry through our website, we may collect personal information such as your full name, email address, and contact details. This information is used exclusively for processing your requests, such as confirming bookings, handling enquiries, and addressing any issues that may arise, such as credit card authentication or product availability concerns.
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Communication: Your contact information may be used by our team to reach out to you for customer service purposes, such as resolving problems related to your order or booking. Additionally, you may opt to receive updates, future promotional offers, and information on upcoming events or walks.
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Promotional Communication: During the signup process, you have the option to subscribe to our promotional communications. These communications may include special offers, event notifications, or personalized recommendations based on your preferences and search history, as captured through cookies.
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Information Sharing and Protection
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No Third-Party Sharing: Tales of City Experience Private Limited will not sell, rent, or lend your personal information to any third party, except when legally required or when you have given us explicit permission to do so.
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Financial Information: We do not collect or store any financial information, such as credit card details. All financial transactions are processed securely through our payment gateway provider, ensuring the highest level of security and compliance.
Cookies and Tracking
Our website may use cookies to enhance your browsing experience by storing information about your preferences and previous activities on our site. This data helps us provide more personalized content and recommendations.
Your Choices and Rights
You have the right to access, update, or delete your personal information held by Tales of City Experience Private Limited. You can also choose to unsubscribe from our promotional communications at any time by following the opt-out instructions provided in the messages.
Contact Us
If you have any questions or concerns about our privacy practices, please do not hesitate to contact us. We are committed to resolving any issues and ensuring your data is treated with the utmost respect and care.