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Terms and Conditions

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1. Acceptance of Terms

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By subscribing to or using any of our services, you agree to the following terms and conditions ("Terms"). Your use of our services signifies that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our services.

In these Terms, "you" and "User" refer to the individual accessing the Website, its contents, and using the services offered through the Website. "Service Providers" refers to independent third-party service providers. "We," "us," and "our" refer to Tales of City Experience Pvt. Ltd., its affiliates, and partners.

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2. Introduction

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The website www.talesofcity.com ("Website") is operated by Tales of City Experience Pvt. Ltd., a company providing cultural tours, events, and related services. Use of the Website is conditioned on your acceptance of and compliance with these Terms. We reserve the right to refuse service or registration without assigning any reason.

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3. User Account, Password, and Security

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Upon completing the registration process on our Website, you will receive a password and account designation. You are responsible for maintaining the confidentiality of your password and account, and for all activities occurring under your account. You agree to:

  • Immediately notify us of any unauthorized use of your password or account or any other breach of security.

  • Ensure you exit from your account at the end of each session.

We are not liable for any loss or damage arising from your failure to comply with this section.

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4. Services Offered

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We offer various cultural tours and events through our Website. Upon placing an order, we will reserve a spot for you in the selected tour or event and are entitled to receive payment for the services provided.

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5. Limited User License

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You agree not to:

  • Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.

  • Reproduce or copy Website content for commercial purposes without our prior written permission.

  • Engage in unauthorized wholesale reproduction or modification of data and information.

Limited reproduction and copying of the content are permitted with proper attribution to Tales of City and prior written permission.

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6. User Conduct and Rules

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You agree to use the Website and Services responsibly and not to:

  • Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others.

  • Post or distribute inappropriate, profane, defamatory, or unlawful content.

  • Upload files containing software or material protected by intellectual property laws without proper rights or consent.

  • Distribute files with viruses or other harmful software.

  • Conduct or forward unsolicited surveys, contests, or chain letters.

  • Download files posted by others that you know cannot be legally distributed.

  • Alter or delete author attributions or proprietary designations in uploaded files.

  • Violate any applicable laws or regulations or the Terms of this Agreement.

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7. Exactness Not Guaranteed

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We disclaim any guarantees regarding the exactness of the final Tour/Service/Product as ordered. The quality of Services or information obtained may not meet your expectations due to availability constraints. We will notify you of any necessary changes to your order and seek your approval where applicable.

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8. Intellectual Property Rights

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Unless otherwise indicated, Tales of City owns all intellectual property rights related to the Website, including copyright, patents, trademarks, designs, and other proprietary materials. You agree not to use, reproduce, or distribute content from the Website without our authorization. Any individual or company found copying, replicating, or infringing upon our ideas, concepts, or walks will be liable for legal action and may face a court case.

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9. Cancellation and Refund Policy

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For detailed information on our cancellation and refund policy, please refer to our Cancellation and Refund Policy section on the Website.

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10. Event Changes or Cancellations by Organizers

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We reserve the right to make changes to events, including dates, venues, or schedules. If an event is canceled by us, we will offer a full refund or the option to reschedule. We are not responsible for any additional expenses incurred by participants.

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11. Merchandise Refund Policy

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All merchandise sales are final. Refunds are only available for defective or damaged items reported within 7 days of delivery.

 

12. Children’s Pricing Policies

 

Children’s pricing and policies are outlined on our Website and may vary based on age and the specific event.

 

13. Dispute Resolution

 

Disputes regarding refunds or terms should be directed to our customer support team. If a resolution is not reached, the matter will be settled according to the governing law and jurisdiction specified in our Terms of Use.

 

14. Changes to this Policy

 

We reserve the right to modify these Terms at any time. Changes will be communicated through our official platforms, and continued use of our services will constitute acceptance of the modified terms.

 

15. Contact Us

 

For any queries or concerns related to these Terms, please contact our customer support team through the contact details provided on our Website.

 

16. Jurisdiction

 

These Terms are governed by the laws of New Delhi, and any disputes will be resolved in the courts of New Delhi.

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